CANCELLATION POLICY
-
Cancellation with a medical certification, which proof reason to cancel excursion:
♦️ full refund of the amount paid; -
Cancellations between 24 and 48 hours before the activity:
♦️ 50% refund of the amount paid; -
Cancellations less than 24 hours:
♦️ no refunds will be made; -
No-show on the day of the activity:
♦️ this is considered a late cancellation, so there will be no refund. -
Cancellations by the company:
♦️ if the weather conditions or operational reasons force us to cancel the excursion, a full refund or rescheduling of the activity will be offered, depending on the client’s preference.
DEPOSIT – it’s considered as a reservation for a place on the excursion taking other people’s place in the future no refunds will be made.
NOTE: to manage a cancellation or rescheduling, please contact our team directly through these communication centers:
♦️ directly at your Aqua Center operations office in your respective hotel;
♦️ Whatsapp: +1 (849)-270-0313 ; +1 (849)-203-2589
♦️ Instagram: Aquacenterdiver
♦️ E-mail: enrico@aqua-center.com